Privacy Policy

1. Introduction

pahoki ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our online betting platform at https://pahoki.cam (the "Platform").

This Privacy Policy applies to all users of pahoki services, including visitors, registered members, and former members. By accessing or using pahoki, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

We comply with applicable data protection laws and regulations, including international standards for online gaming operators. Your privacy is a fundamental priority for pahoki, and we implement comprehensive technical and organizational measures to safeguard your personal information.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with pahoki, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP number)
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), payment transaction history
• Verification Documents: Copies of government-issued photo ID (KTP, passport, driver's license), proof of address documents, selfie photographs, and any other documentation required for identity verification (KYC) purposes
• Communication Data: Content of messages you send to our customer support team via live chat, email, or WhatsApp

2.2 Information Collected Automatically

When you use pahoki, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address)
• Connection Data: IP address, internet service provider, approximate geographic location based on IP address, time zone settings
• Usage Data: Pages visited, games played, betting history, deposit and withdrawal transactions, login timestamps, session duration, navigation patterns, referral sources
• Performance Data: Platform performance metrics, error reports, loading times, feature usage statistics

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity Verification Services: Results from third-party KYC and anti-fraud verification providers
• Game Providers: Gameplay data and outcomes from our partner game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.)
• Marketing Partners: Attribution data from advertising platforms (only if you arrived at pahoki through a marketing campaign)

3. How We Use Your Information

pahoki processes your personal data for the following purposes, each based on a legitimate legal basis:

3.1 Account Management and Service Provision

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets and play games on our Platform
• Managing bonuses, promotions, and VIP rewards
• Providing customer support and responding to your inquiries
• Sending transactional communications (account confirmations, withdrawal notifications, payment receipts)

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement) to prevent underage gambling
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
• Detecting and preventing fraud, collusion, and other prohibited activities
• Complying with legal obligations and responding to lawful requests from authorities
• Maintaining records required by gaming regulations and financial laws
• Enforcing our Terms and Conditions and protecting our legal rights

3.3 Platform Improvement and Analytics

• Analyzing usage patterns to improve user experience and Platform functionality
• Conducting research and statistical analysis on betting behaviors and preferences
• Testing new features, games, and promotional offers
• Optimizing Platform performance, load times, and mobile responsiveness
• Identifying and fixing technical issues and bugs

3.4 Marketing and Communications

With your consent, we may use your information to:

• Send promotional offers, bonus announcements, and exclusive VIP rewards
• Inform you about new games, features, and Platform updates
• Send personalized recommendations based on your gaming preferences
• Invite you to participate in tournaments, competitions, and special events

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account preferences, or contacting customer support. Opting out of marketing does not affect transactional communications necessary for account operation.

3.5 Responsible Gaming and Player Protection

• Monitoring betting patterns to identify potential problem gambling behaviors
• Implementing and enforcing deposit limits, loss limits, and self-exclusion requests
• Providing access to responsible gaming tools and resources
• Complying with responsible gaming regulations and promoting safe gambling practices

4. Data Sharing and Disclosure

pahoki does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:

4.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: Indonesian banks and e-wallet providers who process your deposits and withdrawals
• Game Providers: Software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) who power our games and require player data for gameplay functionality
• Identity Verification Services: KYC and fraud prevention companies that verify your identity and detect suspicious activity
• Technology Infrastructure Providers: Cloud hosting services, content delivery networks, and IT support partners
• Customer Support Tools: Live chat software, email service providers, and communication platforms

All third-party service providers are contractually bound to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal Obligations and Law Enforcement

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Respond to lawful requests from law enforcement or regulatory authorities
• Investigate and prevent fraud, money laundering, or other criminal activities
• Protect the safety, rights, or property of pahoki, our users, or the public
• Enforce our Terms and Conditions or defend against legal claims

4.3 Business Transfers

In the event pahoki is involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our Platform before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when participating in co-branded promotions or integrated third-party features.

5. Data Security Measures

pahoki implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using bank-grade SSL/TLS protocols
• Encrypted Data Storage: Sensitive information, including passwords and financial data, is stored in encrypted format using AES-256 encryption
• Firewall Protection: Advanced firewall systems protect our servers from external attacks and unauthorized access attempts
• Intrusion Detection Systems: Real-time monitoring for suspicious activity and potential security breaches
• Secure Access Controls: Multi-factor authentication and role-based access restrictions for internal systems
• Regular Security Audits: Independent third-party security assessments and penetration testing

5.2 Organizational Security Measures

• Strict employee access policies limiting data access to authorized personnel only
• Comprehensive staff training on data protection and privacy best practices
• Confidentiality agreements with all employees and contractors handling personal data
• Incident response procedures for rapid detection and mitigation of security breaches
• Regular backup procedures to prevent data loss

5.3 Your Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Enable two-factor authentication if available
• Log out after each session, especially on shared or public devices
• Keep your contact information up to date so we can reach you about security matters
• Report any suspicious account activity to our support team immediately
• Avoid accessing your account on unsecured public Wi-Fi networks

Important: No method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your account has been compromised, contact [email protected] immediately.

6. Cookies and Tracking Technologies

pahoki uses cookies and similar tracking technologies to enhance your user experience, analyze Platform usage, and deliver personalized content.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our Platform. They help us recognize your device, remember your preferences, and provide a seamless experience across sessions.

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality, including account login, session management, and security features. These cannot be disabled without impacting core services.
• Performance Cookies: Collect anonymous usage data to help us understand how visitors interact with pahoki, identify popular pages, and detect technical issues.
• Functional Cookies: Remember your preferences (language, display settings, favorite games) to provide a personalized experience.
• Marketing Cookies: Track your activity to deliver relevant promotional offers and measure the effectiveness of our advertising campaigns. These are used only with your consent.

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling cookies may affect Platform functionality and prevent you from accessing certain features.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

7.2 Right to Rectification

You can update or correct inaccurate personal information through your account settings or by contacting customer support. You are responsible for keeping your information accurate and current.

7.3 Right to Erasure

You may request deletion of your personal data, subject to certain exceptions. We may retain information necessary for legal compliance, dispute resolution, fraud prevention, or enforcing our Terms and Conditions. Closed accounts are typically deleted after 5 years in accordance with regulatory retention requirements.

7.4 Right to Restrict Processing

You may request that we limit how we process your personal data in certain circumstances, such as while we verify the accuracy of disputed information.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider where technically feasible.

7.6 Right to Object

You can object to processing of your personal data for direct marketing purposes at any time. Simply adjust your communication preferences in your account settings or click the unsubscribe link in promotional emails.

7.7 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will verify your identity before processing requests to prevent unauthorized access to your data. There is no charge for most requests, but we may charge a reasonable fee for excessive or repetitive requests.

8. Data Retention

pahoki retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations:

• Active Accounts: Data is retained for the duration of your account activity plus any required retention period after closure
• Transaction Records: Financial transaction data is retained for 5 years to comply with anti-money laundering regulations
• Identity Verification Documents: KYC documents are retained for 5 years after account closure as required by gaming regulations
• Communication Records: Customer support interactions are retained for 3 years for quality assurance and dispute resolution
• Marketing Data: Promotional communication preferences are retained until you opt out or close your account

After retention periods expire, we securely delete or anonymize your personal data. Anonymized data (data that can no longer identify you) may be retained indefinitely for statistical analysis and research purposes.

9. International Data Transfers

pahoki operates internationally and may transfer your personal data to countries outside Indonesia, including to our servers and service providers located in various jurisdictions. These countries may have data protection laws different from Indonesian law.

When we transfer data internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by data protection authorities
• Ensuring service providers adhere to internationally recognized data protection standards
• Encrypting data during transmission across borders
• Conducting due diligence on third-party data processors

By using pahoki, you consent to the transfer of your information to countries outside Indonesia for the purposes described in this Privacy Policy.

10. Children's Privacy

pahoki services are strictly intended for adults aged 21 years and older. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age.

If we become aware that we have inadvertently collected personal information from someone under 21, we will immediately delete such information from our systems and terminate the associated account.

Parents or guardians who believe their child has provided personal information to pahoki should contact us immediately at [email protected]. We take underage gambling seriously and have robust age verification procedures in place.

11. Changes to This Privacy Policy

pahoki reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on the Platform
• Updating the "Last Updated" date at the top of this page
• Sending an email notification to your registered email address (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of pahoki after changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any modifications, you must stop using our services and close your account.

12. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our privacy team:

We take all privacy concerns seriously and are committed to resolving issues promptly and transparently. Our dedicated support team is trained to handle data protection inquiries with the utmost care and confidentiality.

Your privacy matters to pahoki. We continuously review and improve our data protection practices to ensure your personal information remains secure and is used only for legitimate, transparent purposes. Thank you for trusting us with your data.